About the role
Every great client relationship starts with a great first conversation. As our Customer Experience Intern you'll handle incoming enquiries across email, WhatsApp and our website assistant, help clients get started with us, and make sure nothing slips through the cracks.
What you'll do
- Respond to enquiries from the website, email and WhatsApp Business promptly and professionally.
- Monitor the ARAXDA website assistant and take over conversations that need a human touch.
- Log and qualify leads, keep client records up to date, and hand opportunities to the right team member.
- Support new clients through onboarding — scheduling calls, sharing documents and following up.
- Collect client feedback and help maintain our FAQ and help content.
- Spot recurring questions or friction and suggest improvements.
What we're looking for
- A student or recent graduate in Business, Communications, Hospitality or a related field — or relevant customer-facing experience.
- Excellent written English and a friendly, professional tone.
- Calm, organised and reliable — you follow up without being reminded.
- Comfortable with email, WhatsApp and Microsoft 365 or Google Workspace.
- A reliable laptop and internet connection.
Nice to have
- Experience in customer support, sales or front-desk roles.
- Familiarity with CRM or helpdesk tools.
- Additional languages (French, Twi, Ga, Ewe or others).